Coinfloor Support
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Choosing Coinfloor Exchange UK
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Getting started
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Opening a Coinfloor Account
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Who can use Coinfloor's services?
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How do I apply for a Coinfloor account?
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Can I open more than one Coinfloor account?
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Why does my application require more time?
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Why has my document failed?
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Why do you require two-factor authentication (2FA) on my account?
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Which 2FA method can I use to access my Coinfloor account?
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How do I set up the Authy app?
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How do I use YubiKey as 2FA?
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Who can use Coinfloor's services?
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Two-factor authentication issues
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What if I lose my phone and can't access my account?
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What should I do if I don't receive the registration SMS token?
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I have installed the Authy app but can't see Coinfloor on my list of accounts.
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I have installed the Authy app but get "Multi-device is disabled" error
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Why does the Authy token return an error message "Invalid"?
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Do I need the Authy app?
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Can I change my registered two-factor authentication method?
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What if I lose my phone and can't access my account?
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Account Verification
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General
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Auto Buy
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What is Auto Buy?
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How do I automatically buy Bitcoin?
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What are the fees and minimum for Auto Buy?
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How can I use Auto Buy?
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What is the step by step process for using Auto Buy?
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How do I set up dollar cost averaging?
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Can I make one off Auto Buy Purchases?
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How do I change or stop using Auto Buy?
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Why set up a recurring standing order?
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My Auto Buy is not being processed. What is happening?
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Why is there a delay in my Auto Buy being processed from the time I transfer?
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Why can't I withdraw Bitcoin?
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How do I find my deposit details?
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What is Auto Buy?
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Deposits & Withdrawals
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Where can I find the deposit withdrawal fees and minimums?
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How can I withdraw bitcoin?
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How can I change my bitcoin withdrawal address?
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Can I pay for my purchases with bitcoin directly from my Coinfloor account?
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Can I send bitcoin to somebody else from my Coinfloor account?
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How does Coinfloor provide quick 10XBT withdrawals without risking client bitcoins?
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How can I deposit funds to trade on Coinfloor?
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Can I use my business bank account for transfers?
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How can I withdraw fiat from Coinfloor Exchange UK?
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How long does it take for fiat withdrawals to clear?
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How can I change my bank details?
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What does three confirmations required mean?
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Can I send my mining payouts directly to my Coinfloor deposit address?
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For how long can I keep funds in my Coinfloor account?
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Where can I find the deposit withdrawal fees and minimums?
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Trading on Coinfloor Exchange
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Security
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What is Coinfloor's Anti Money Laundering policy and how does it affect me?
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How do you protect my personal data?
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Is my password secure in your database?
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How long will you retain my details?
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Who can access my data?
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Is Coinfloor's site secure?
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How can I disclose a suspected security vulnerability to Coinfloor?
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What is Coinfloor's Anti Money Laundering policy and how does it affect me?
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API
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Miscellaneous
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Contact
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