Coinfloor Support
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Choosing Coinfloor
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Getting started
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Opening a Coinfloor Account
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Two-factor authentication
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I have installed the Authy app but can't see Coinfloor on my list of accounts.
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I have installed the Authy app but get "Multi-device is disabled" error
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Issues with Authy 2FA and Authy app?
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What is two-factor authentication (2FA)?
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Why do you require two-factor authentication (2FA) at all times?
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Do I need the Authy app?
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What can I do if I don't receive the registration SMS token?
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Why does the Authy token return error "Invalid"?
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Can I change my registered two-factor authentication method?
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What if I lose my phone and can't access my account?
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I have installed the Authy app but can't see Coinfloor on my list of accounts.
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Account Verification
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General
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Buying bitcoins on Coinfloor Market
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How do I buy bitcoins via Express Buy?
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How do I pay for bitcoins on Coinfloor Market?
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Who sells bitcoins on Coinfloor Market?
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What are the fees on Coinfloor Market?
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How quickly can I complete a purchase on Coinfloor Market?
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What if something goes wrong with my purchase on Coinfloor Market?
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Where can I see the record of my purchases via Express Buy?
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How do I buy bitcoins via Express Buy?
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Deposits & Withdrawals
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Why can I not see the fiat deposit details immediately after approval?
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How can I withdraw bitcoins?
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How can I change my bitcoin withdrawal address?
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Can I pay for my purchases with bitcoins directly from my Coinfloor account?
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Can I send bitcoins to somebody else from my Coinfloor account?
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How does Coinfloor provide quick 10XBT withdrawals without risking client bitcoins?
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How can I deposit funds to trade on Coinfloor Exchange?
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What do I type in the comment / title field of the GBP bank transfer?
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Can I open a Corporate Account to use my business bank account for transfers?
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How can I withdraw fiat from Coinfloor Exchange?
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How can I change my bank details?
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What does 3 confirmations required mean?
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Can I send my mining payouts directly to my Coinfloor deposit address?
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For how long can I keep funds in my Coinfloor account?
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How can I access the XBT/PLN market?
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Why can I not see the fiat deposit details immediately after approval?
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Trading on Coinfloor Exchange
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How can I sell bitcoins at Coinfloor?
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Gaining access to Coinfloor Exchange
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How can I trade on Coinfloor Exchange?
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What is the minimum amount of bitcoin that can be traded?
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What are the trading fees at Coinfloor Exchange?
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What is the order book?
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What is a Market Order?
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What is a Limit Order?
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Will you support trading in other cryptocurrencies on Coinfloor in future?
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How can I sell bitcoins at Coinfloor?
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Security
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What is Coinfloor's Anti Money Laundering policy and how does it affect me?
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Are my bitcoins safe with Coinfloor?
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How do you protect my personal data?
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Is my password secure in your database?
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How long will you retain my details?
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Who can access my data?
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Is Coinfloor's site secure?
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How can I disclose a suspected security vulnerability to Coinfloor?
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What is Coinfloor's Anti Money Laundering policy and how does it affect me?
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API
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Miscellaneous
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Contact
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