Coinfloor Support
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Getting Started
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About Coinfloor
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What is Coinfloor?
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What is Bitcoin?
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Why does Coinfloor only offer bitcoin and not other cryptocurrencies?
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Is Coinfloor FCA regulated?
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What are Coinfloor's business hours?
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How can I contact Coinfloor?
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How long will it take to receive a response to my Support request?
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Can I use Coinfloor on all web browsers?
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What is Coinfloor?
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Opening an account
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How do I sign up for a Coinfloor account?
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Why are there 2 verification levels for a personal account and what's the difference?
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What documents do I need to provide to open a Coinfloor account?
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Why does my application require more time?
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How do I open a corporate account?
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Can I open more than one Coinfloor account?
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How do I sign up for a Coinfloor account?
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Two-factor authentication
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Why do you require two-factor authentication (2FA) on my account?
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Can I disable 2FA on my account?
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Which 2FA method can I use to access my Coinfloor account?
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How do I change my 2FA method from SMS to Authy?
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How do I change my 2FA method from SMS or Authy to Yubikey?
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How do I change my 2FA method from Yubikey to SMS or Authy?
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I've changed my phone number. How do I reset my 2FA?
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What if I lose my phone and can't access my Coinfloor account?
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What should I do if I don't receive the registration SMS?
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Why is my Authy token not being accepted?
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I have installed Authy but can't see Coinfloor on my list of accounts.
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I have installed Authy but get a "Multi-device is disabled" error
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How do I use YubiKey as 2FA?
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Why do you require two-factor authentication (2FA) on my account?
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Coinfloor Mobile App
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Autobuy / Singlebuy / Sell & Withdraw
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Autobuy / Singlebuy
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What is Autobuy?
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How do I buy bitcoin using Autobuy?
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What is the fee for Autobuy?
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What is Singlebuy?
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How do I buy bitcoin using Singlebuy?
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What is the fee for Singlebuy?
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What price will I buy bitcoin for if I use Autobuy / Singlebuy?
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How long will my Autobuy / Singlebuy take to process?
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Why might my Autobuy / Singlebuy deposit be rejected and is there a fee to return it?
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I sent a deposit with my Trade reference code and have GBP on my Coinfloor account. Can this GBP balance be used to Autobuy / Singlebuy?
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Is there a minimum/maximum Autobuy / Singlebuy deposit amount?
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Why set up a standing order to make recurring Autobuys?
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How can I bitcoin dollar-cost average (DCA) with Coinfloor?
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How do I amend or stop my regular Autobuy purchases?
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How can I withdraw my bitcoin purchased with Autobuy / Singlebuy?
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Where can I find my Autobuy / Singlebuy history?
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What is Autobuy?
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Sell & Withdraw
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What is Sell & Withdraw?
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How do I Sell & Withdraw my bitcoin?
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What price will my bitcoin be sold at if I use Sell & Withdraw?
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How long will my Sell & Withdraw request take to process?
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What is the fee to use Sell & Withdraw?
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Is there a minimum/maximum Sell & Withdraw amount?
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Where can I find my Sell & Withdraw history?
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What is Sell & Withdraw?
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Affiliate Programme
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How do I refer someone to Coinfloor Autobuy?
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How much will I earn through Coinfloor's Affiliate Programme? Is there a benefit for my referred friend?
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How and when will I receive my commission?
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Where can I find my Affiliate Commission history?
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Can I share my affiliate link with more than one person?
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Where can I learn more/read the terms of the Affiliate Programme?
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How do I refer someone to Coinfloor Autobuy?
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Trade/Exchange
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Using the Exchange
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GBP Deposits
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How do I deposit GBP to my Coinfloor account?
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How long will my GBP deposit take to process?
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What is the fee to deposit GBP?
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Is there a minimum/maximum GBP deposit amount?
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What happens if I deposit below the minimum GBP amount?
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Why might my GBP deposit be rejected and is there a fee to return it?
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Why don't I have the option to deposit GBP?
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Can I deposit from a joint bank account?
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Can I deposit from another person's bank account to my Coinfloor account?
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Can I deposit GBP from a non-UK bank account?
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Can I deposit from my business bank account to my personal Coinfloor account?
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Where can I find my GBP deposit history?
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How do I deposit GBP to my Coinfloor account?
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GBP Withdrawals
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How do I withdraw GBP to my bank account?
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How long will my GBP withdrawal take to process?
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What is the fee to withdraw GBP?
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Is there a minimum/maximum GBP withdrawal amount?
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How can I change my registered bank account?
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Can I register more than one bank account to my Coinfloor account?
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How do I find out my IBAN and SWIFT/BIC number?
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Where can I find my GBP withdrawal history?
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How do I withdraw GBP to my bank account?
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EUR Deposits
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EUR Withdrawals
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How do I withdraw EUR to my bank account?
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How long will my EUR withdrawal take to process?
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What is the fee to withdraw EUR?
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Is there a minimum/maximum EUR withdrawal amount?
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How do I find out my IBAN and SWIFT/BIC number?
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How can I change my registered bank account?
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Where can I find my EUR withdrawal history?
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How do I withdraw EUR to my bank account?
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Bitcoin Deposits & Withdrawals
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BTC Deposits
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How do I deposit BTC?
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What is the fee to deposit BTC?
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How long will my BTC deposit take to process?
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What are network confirmations and why are three confirmations required?
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Is there a minimum/maximum BTC deposit amount?
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What happens if I deposit below the minimum BTC amount?
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Why might my BTC deposit be rejected and is there a fee to return it?
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Can I accept BTC from other people to my Coinfloor account?
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Why are there 2 BTC deposit addresses to choose from?
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When I request a new BTC deposit address will the previous address still be valid?
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What happens if I deposit to my old BTC deposit address? (fixed address that starts with a 1)
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Can I send my mining payouts directly to my Coinfloor deposit address?
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Where can I find my BTC deposit history
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How do I deposit BTC?
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BTC Withdrawals
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BTC withdrawal code of best practice
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Choosing a Bitcoin wallet
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How do I withdraw BTC?
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How long will my BTC withdrawal take to process?
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Is there a minimum/maximum BTC withdrawal amount?
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What is the fee to withdraw BTC?
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Can I cancel a BTC withdrawal?
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I want to withdraw BTC and it's asking for my wallet address. Where can I find this?
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How do I change my registered BTC withdrawal address?
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Can I have more than 1 BTC withdrawal address registered at any one time?
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Do I need to withdraw my bitcoin or can I store it with Coinfloor?
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Can I send bitcoin to somebody else from my Coinfloor account?
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Can I pay for purchases with bitcoin directly from my Coinfloor account?
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I do not have the option to withdraw BTC.
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Where can I find my BTC withdrawal history?
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BTC withdrawal code of best practice
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Sweep
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Advanced
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Security
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Data Security
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Technical Security
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General