Why does the Authy token return error "Invalid"?

If you see an error message stating that the entered Authy token is invalid, it most commonly appears in the following cases:

  1. Entering spaces with the token (either between characters or around the token; Authy tokens for Coinfloor consist of 7 digits with no spaces).
  2. Using a token assigned to a different account (either not a Coinfloor Authy token or a Coinfloor token from an app registered with a different phone number).
  3. The token has expired (tokens are valid for 20 sec).

If none of the above applies, please contact Coinfloor Support.

Have more questions? Submit a request