If you see an error message stating that the entered Authy token is invalid, it most commonly appears in the following cases:
- Entering spaces with the token (either between characters or around the token; please note that the code consists of 7 characters with no spaces)
- Using a token assigned to a different account (either not a Coinfloor Authy token or a Coinfloor token from an app registered with a different phone number)
- Using a token that is not the most recent one generated
- The token has expired (tokens are valid for 20 sec)
Please contact Coinfloor Support. if none of the above applies. Further, please go to the app settings to find the Authy ID and your registered phone number, and provide it in your Support ticket.