If you receive an error message stating that the entered Authy token is invalid, it most commonly appears in the following cases:
- You’ve entered spaces with the token (either between characters or around the token). The token consists of 8 characters with no spaces.
- You’ve used a token assigned to a different account (either not a Coinfloor Exchange UK Authy token or a Coinfloor Exchange UK token from an app registered with a different phone number).
- You are attempting to use a token which is not the most recently generated.
- The token has expired (tokens are valid for 20 sec).
If none of the above applies, please contact Coinfloor Exchange UK Support with the Authy ID and your registered phone number, which you will find within your Authy app settings.