How can I change my password?

To change your Coinfloor account password click "Did you forget your password?" on the "Sign In" page and follow the instructions.

Passwords must have a minimum of 8 characters. We will not have access to your password, nor will we be able to send it to you, so please ensure it's memorable to you. 

Changing your password requires using an Authy or YubiKey token, if you have already set up your two-factor authentication.

For users who used to receive an SMS for 2FA, please download the Authy App and register with the same phone number you have been receiving the SMS’s to.

If your account had only your email address and password registered, with no phone number or a YubiKey, you will not be requested to provide a token.

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