All client bitcoins are at all times stored in Coinfloor’s vaults and protected by smart contract requiring multiple keyholders signing all withdrawals that are sent directly from the multi-signature cold storage vaults. To withdraw bitcoins simply log in to your Coinfloor account and select the "Withdraw" option on the top navigation bar. To make bitcoin withdrawals you need to register your Bitcoin wallet address in the "Withdraw" tab and place a withdrawal request.
Your Bitcoin wallet address is equivalent to a bank account number in the Bitcoin system. It's a long string of letters and numbers beginning with the number 1 or 3 and will look like this: 31uEbMgunupShBVTewXjtqbBv5MndwfXhb. Most of the Bitcoin wallets automatically generate the address for you. To find out more about Bitcoin wallets and securing your bitcoin funds go to https://bitcoin.org/en/choose-your-wallet
Due to security reasons you are able to register one XBT withdrawal address with Coinfloor. You must be in control of that address. For security reasons, you will not be able to change the withdrawal address without contacting Coinfloor Support and verifying your identity again. After making a change, the removed address will not be available for use again in any Coinfloor account.
There is a nominal charge of 0.0005 XBT for bitcoin withdrawals to cover miner fees. The minimum withdrawal amount is 0.005 XBT.
We process bitcoin withdrawals from our multi-signature cold storage vaults in batches up to 3 times a day during business hours. Please keep in mind that we do not process withdrawals from the vaults on weekends and public holidays.
Coinfloor also offers Advance Withdrawals for users looking to withdraw up to 10 bitcoins in between withdrawals from the vaults. This fast withdrawal option is provided from Coinfloor-owned bitcoins while 100% of customer-bitcoin remains safely stored in Coinfloor’s vaults. Withdrawal requests that take you over 10.0000 XBT will be queued for processing from the vault in the next batch. Your 10 XBT limit is refreshed every time a cold-storage withdrawal is processed and Coinfloor Advance Withdrawals are settled. Coinfloor Advance Withdrawals are sent every 10 minutes and can take up to 1,5 hour to appear in your wallet due to the time required for the transaction to be confirmed on the blockchain.