How long does it take to receive an answer for my Support request?

We understand that sometimes things need further clarification. We are aiming to get back to you within 24 hours during the business hours. Coinfloor Support is not available during weekends and bank holidays. 

Please check the automated reply you receive from us upon sending a message, as it may contain questions to which you'll need to reply before we proceed with your request.

Have more questions? Submit a request