Follow

Why do you need a copy of my ID and proof of address?

We require those documents to follow our preemptive regulatory requirements and to follow AML (anti-money laundering) and KYC (know your customer) guidelines. We exceed compliance requirements for a regulated financial institution to ensure safety of all Coinfloor users and their funds.

We perform identity and residence verification to ensure that all our clients are trading safely with verified counterparties and to conform to the highest standards for client on-boarding. The verification process should not exceed 24h on business days.

All the sensitive information supplied by you is transmitted via Transport Layer Security (TLS) protocol and then encrypted into our secure database. It can be only accessed by authorized Coinfloor staff who are required to keep the information confidential and have passed a criminal background check as part of the joining process.

Once your details and validity of submitted documents are verified by Coinfloor’s KYC agents, you will receive an approval email with a link to activate your account.

Have more questions? Submit a request