Why does my application require more time?

The majority of applications are approved within a few minutes. However, if your ID document does not meet our requirements we will need to manually review your application and ask you to resubmit your ID.

ID requirements:

  • ID must be a passport, UK/EU driving licence, national identity card (front and back).
  • Colour photo (not a scan, screenshot or merged image).
  • Valid (not out of date).
  • In focus, not cropped, without any light reflections, shadows or objects obscuring the image.

Non UK proof of address documents require manual verification.


Have more questions? Submit a request