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How do I correctly submit my Proof of Identity?

We perform identity and residence verification to ensure that all our clients are trading safely with verified counterparties and to conform to the highest standards for client on-boarding. Please make sure to provide all the details and submit valid documents to have your Coinfloor account activated swiftly.

 

  • Proof of Identity - Please upload a copy of your valid ID in PNG, JPEG or PDF format and no more than 3mb in size. Please make sure the image is in high quality, unobstructed and is not cropped. The image must show a full document page or in case of national ID photocards, both sides of the card.

    Please find the detailed list of acceptable documents below:
POI Document type Details
Current valid passport
  • The passport must be valid (showing holder's signature).
  • The passport must not be expired.
  • The First and Last name must exactly match the provided ones.
  • The Date of Birth must match the applicant’s provided one.
  • The passport's date of issues and expiry date must match the provided ones.
  • The passport's number must match the provided one.
  • The passport must contain a clear face picture of the Customer.
  • The Machine Readable Zone (bottom barcode) must be legible and complete.
  • The uploaded copy must contain a full photoID page, the page with Customer's signature and be in good quality.
Current valid UK/EU Driving License**

  • The document must not be expired.
  • The First and Last name must exactly match the provided ones.
  • The Date of Birth must match the applicant’s provided one.
  • The document's date of issues and expiry date must match the provided ones.
  • The document number must match the provided one.
  • The document must contain a clear face picture of the Customer.
  • The document can only be used as proof of identity or proof of address. Not both.
* If the required information is not visible in one side of the document, a high quality scan or a picture of both sides must be provided.
Current valid government issued identity card
  • The document must not be expired.
  • The First and Last name must exactly match the provided ones.
  • The Date of Birth must match the applicant’s provided one.
  • The document's date of issues and expiry date must match the provided ones.
  • The document number must match the provided one.
  • The document must contain a clear face picture of the Customer.
  • We can not accept Electoral Identity Cards.
* If the required information is not visible in one side of the document, a high quality scan or a picture of both sides must be provided.

 

  • Proof of Address - We may request a proof of address to be provided. The document must be in PNG, JPEG or PDF format and no more than 4mb in size. Please make sure the image is in high quality, unobstructed and is not cropped. The image must show a full document page.
    The document must be issued in the Coinfloor's account holder's name and show their current residency address. 

    Please find the detailed list of acceptable documents below:
POA Document type Details
A bank / credit card or mortgage statement (posted or an online version aka e-statement)
  • The statement must be dated within the last three calendar months.
  • The statement must contain the Customer's current address and show activity (ie. customer transactions) within the last four months.
  • The statement must match the exact First and Last name provided by the Customer.
  • The Customer’s provided residence address must match the document’s.
  • The statement may be in the joint name of the Customer and his/her partner but not solely in the name of his/her partner or another person.
A utility (water, gas or electricity), landline, broadband or TV bill (posted or an online version aka e-bill)
  • The bill must be dated within the last three calendar months, except for water bills, which must relate to the current charging period.
  • The bill must contain the Customer's current address.
  • The bill must match the exact First and Last name provided by the Customer.
  • The Customer’s provided residence address must match the document’s.
  • The bill may be in the joint name of the Customer and his/her partner but not solely in the name of his/her partner or another person.
  • We cannot accept mobile phone bills, TV licences or utility bills addressed to a different address to where the utility is being provided.
A council tax bill (posted or an online version aka e-bill)
  • The bill must be dated within the last six calendar months or valid for the current financial year.
  • The bill must contain the Customer's current address.
  • The bill must match the exact First and Last name provided by the Customer.
  • The Customer’s provided residence address must match the document’s.
  • The bill may be in the joint name of the Customer and his/her partner but not solely in the name of his/her partner or another person.
HMRC documentation (PAYE Coding Notice/Tax Notification/Self-Assessment/Statement of Account/NI contributions bill)
  • The document must be dated within the last three calendar months or valid for the current financial year.
  • The document must contain the Customer's current address.
  • The document must match the exact First and Last name provided by the Customer.
  • The Customer’s provided residence address must match the document’s.
  • We cannot accept P45 or P60 forms.
UK/EU Driving License (ONLY IF not used as Proof of ID)**
  • The document must not be expired.
  • The document must contain the Customer's current address.
  • The document must match the exact First and Last name provided by the Customer.
  • The Customer’s provided residence address must match the document’s.
  • The Date of Birth must match the applicant’s provided one.
  • UK Provisional licenses and old styled paper licenses are accepted.
  • A photocard licence can only be used as proof of identity or proof of address. Not both.
* If the required information is not visible in one side of the document, a high quality scan or a picture of both sides must be provided.

** All documents provided must be easily legible and of high resolution.

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