How do I change my password?

It is possible for you to change your Coinfloor Exchange UK account password by going to the "Sign In" page, clicking "Did you forget your password?" and following instructions.

We require passwords with a minimum of 8 characters. We will not have any access to your password, nor will we be able to send it to you, so please ensure it's memorable to you. Changing your password requires using an Authy or YubiKey token, if you have already set up your two-factor authentication.

To change your password,

Click on the "Sign In" button

​Click 'Did you forget your password?'

Enter your email address to receive a message with a link to the Reset Password page.

You will receive an email from Coinfloor Exchange UK with a link to the Reset Password page.

Enter your new password twice and enter your 2FA token (if the token field is displayed).

Click “Change Password”.

You will be redirected to the logged in view with a notice: "Your password was changed successfully".

Click “Sign Out”.

See notice: "Signed out successfully".

You will now be able to sign in with your new password.

NOTE: If you are requested to enter a 2FA token, you must provide one.

For YubiKey users, please use your YubiKey.

For users who used to receive SMS for 2FA, please download Authy App and register it with the same phone number you have been receiving the SMS’s to.

If your account had only your email address and password registered, with no phone number or a YubiKey, you will not be requested to provide a token.

Have more questions? Submit a request