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What can I do if I don't receive the registration SMS token?

SMS token is sent only at the 2FA registration stage when setting up a Coinfloor account. There is no SMS sent for signing in or resetting a password. If you've been using SMS to sign in to your Coinfloor account, you need to download Authy app on your smartphone or computer (as a Chrome extension) and register it with the same phone number you have been receiving the SMS to. Coinfloor will appear on your list of accounts without the need to type codes or use qr codes.

SMS is a best effort protocol, meaning your carrier will do it's best effort to deliver you the message but it might not. Sometimes due to high network traffic or SPAM filters you won't receive the registration text message.

Please follow these steps:

  • Make sure you have typed your phone number correctly. 
  • Make sure you are using a web browser that supports SMS requests. You can find the list of supported browsers here: Supported browsers.
  • Install the dedicated app. Opening https://www.authy.com/install on your phone browser will tell you if there is an app for you phone. Make sure you type use the same phone number as you have used for registering with Coinfloor when prompted. If you see Coinfloor on the list of your Authy accounts you can use the token from the app instead of the SMS token.
  • If you still cdo not receive the SMS or can not install the Authy app contact Coinfloor Support, providing the phone number you were trying to use (including the country code).
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