If in doubt, please first contact the Broker. Coinfloor Market Brokers have years of experience in their profession and are there to help you. If you have found that the issue can not be solved by the Broker, you can initiate a dispute and Coinfloor Support will help you solve the problem.
While transaction is the Dispute status, the bitcoins are securely held by Coinfloor in escrow.
If you have any comments outside of transaction, you can always contact Coinfloor Support.