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Why might my GBP deposit be rejected and is there a fee to return it?

We cannot process your GBP deposit if:

  • It has originated from a bank account that is not held in your name (from a third party) or it was not possible to verify the sender details. 
  • The Intended Beneficiary or your Reference Code was entered incorrectly.
  • You deposited corporate funds to your personal account or vice versa.  

If we need to return your deposit an administration fee will be charged:

  • £5 for deposits sent via UK Faster Payments
  • £30 for deposits sent via CHAPS, BACS and SWIFT
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