Logo
Submit a request

Coinfloor Support

  • Deposits & Withdrawals

    • Why can I not see the fiat deposit details immediately after approval?
    • How can I withdraw cryptocurrency?
    • How can I change my bitcoin withdrawal address?
    • Can I pay for my purchases with bitcoins directly from my Coinfloor Exchange UK account?
    • Can I send bitcoins to somebody else from my Coinfloor Exchange UK account?
    • How does Coinfloor Exchange UK provide quick 10XBT withdrawals without risking client bitcoins?
    • How can I deposit funds to trade on Coinfloor Exchange UK?
    • What do I type in the comment / title field of the GBP bank transfer?
    • Can I open a Corporate Account or a Sole Trader Account to use my business bank account for transfers?
    • How can I withdraw fiat from Coinfloor Exchange UK?
    • How can I change my bank details?
    • What does three confirmations required mean?
    • Can I send my mining payouts directly to my Coinfloor Exchange UK deposit address?
    • For how long can I keep funds in my Coinfloor Exchange UK account?
    • April 2018 change of deposit and withdrawal minimums
  • Trading on Coinfloor Exchange

    • How can I sell bitcoins at Coinfloor Exchange UK?
    • How can I trade on Coinfloor Exchange UK?
    • What is the minimum amount of bitcoin that can be traded?
    • What are the trading fees at Coinfloor Exchange UK?
  • Security

    • What is Coinfloor Exchange UK's Anti Money Laundering policy and how does it affect me?
    • Are my bitcoins safe with Coinfloor Exchange UK?
    • How do you protect my personal data?
    • Is my password secure in your database?
    • How long will you retain my details?
    • Who can access my data?
    • Is Coinfloor Exchange UK's site secure?
    • How can I disclose a suspected security vulnerability to Coinfloor Exchange UK?
  • API

    • Does Coinfloor Exchange UK have a public API?
    • Where can I find Coinfloor Exchange UK’s API documentation?
    • Where can I find credentials for accessing the trading API?
    • How to perform authentication of the WebSocket API?
    • What is Coinfloor Exchange UK BIST API?
    • What security measures protect Coinfloor Exchange UK's API users?
  • Coin Information

    • Ethereum (ETH)
    • Bitcoin (XBT)
  • Miscellaneous

    • Taxes FAQ
    • Where can I find my transaction history?
    • Trouble with accessing a Coinfloor Exchange UK account.
    • Risk warning
    • Can I trade other cryptocurrencies on Coinfloor Exchange UK?
    • How can I close my Coinfloor Exchange UK account?
    • Why does Coinfloor Exchange UK use XBT code for Bitcoin instead of BTC?
  • Contact

    • If I have other questions how can I contact Coinfloor Exchange UK?
    • How long does it take to receive an answer for my Support request?
    • What are your business hours?